Question 1

What is MelaPays?

Accepted Answer

MelaPays is an up-and-coming payment integration and business management platform. It helps restaurants, cafes, hotels, and retailers accept payments, run POS operations, manage wallets and tips, and grow with real-time analytics — with ambitions to compete at an international level.

Question 2

Who builds MelaPays?

Accepted Answer

MelaPays is a product of Bayn Software Solutions and Digital Studio, a technology and digital product studio creating modern payment and software solutions for businesses.

Question 3

Is MelaPays only for Ethiopia?

Accepted Answer

MelaPays is built and launched from Ethiopia with deep local payment integrations today, while the product roadmap is designed for international-scale payment integration and multi-market growth.

Question 4

Which payment methods do you support?

Accepted Answer

We support Telebirr, CBE Birr, Commercial Bank of Ethiopia, bank transfers, and more integrations are coming soon as we expand our payment network.

Question 5

How does tip management work?

Accepted Answer

Every waiter gets their own digital wallet. Tips are distributed automatically after each transaction, and employees can withdraw to their personal bank accounts anytime.

Question 6

Is MelaPays secure?

Accepted Answer

Yes. We use enterprise-grade encryption, role-based access control, and secure withdrawal protocols to protect every transaction.

Question 7

Can I use MelaPays for my cafe or retail shop?

Accepted Answer

Absolutely. MelaPays is designed for restaurants, cafes, juice houses, hotels, retail shops, and growing businesses that need reliable payment integration and operations tools.

Question 8

How do I become a sales partner?

Accepted Answer

Visit our Partner Program section or contact partners@melapays.com to learn about commission structures and onboarding.

Question 9

When will the mobile app be available?

Accepted Answer

Our Android and iOS apps are coming soon. Join our newsletter to be notified at launch.

Frequently asked questions